Complaint Management and Channel Choice: An Analysis of Customer Perceptions
by: Garding, Stefan; Bruns, Andrea
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Publisher: Springer International Publishing(2015/5/14)
Language: English
ISBN-10: 3319181785
ISBN-13: 9783319181783
e-ISBN-10: 3319181793
e-ISBN-13: 9783319181790
未经允许不得转载：Wow! eBook » Complaint Management and Channel Choice: An Analysis of Customer Perceptions