The Improvement Guide: A Practical Approach to Enhancing Org
by: Gerald J. Langley, Ronald Moen, Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman, Lloyd P. Provost
Publisher: Jossey-Bass
Print length: 512
Publication date: 2009-04-20
ISBN-10: 0470192410
ISBN-13: 9780470192412