Solve Employee Problems Before They Start:Resolving Conflict in the Real World

by: Scott Warrick (Author)

Publisher: Society For Human Resource Management

Publication Date: 2019/6/21

Language: English

Print Length: 226 pages

ISBN-10: 1586446290

ISBN-13: 9781586446291

Book Description

With compassion, clarity, and conviction (and a dash of comedy for good measure) popular speaker and employment law attoey Scott Warrick distills conflict resolution to just three simple moves:Empathic Listening, Parroting, and Rewards (EPR). Because no one can use their EPR skills unless they can control themselves, he also shows you how to become an Emotionally Intelligent communicator, as mental toughness is a critical component in resolving conflict. The formula is simple:if you can control yourself, you can lea and master EPR skills to resolve any conflict in any situation — and build durable trust with others, in your personal life and throughout your organizations, along the way.

About the Author

With compassion, clarity, and conviction (and a dash of comedy for good measure) popular speaker and employment law attoey Scott Warrick distills conflict resolution to just three simple moves:Empathic Listening, Parroting, and Rewards (EPR). Because no one can use their EPR skills unless they can control themselves, he also shows you how to become an Emotionally Intelligent communicator, as mental toughness is a critical component in resolving conflict. The formula is simple:if you can control yourself, you can lea and master EPR skills to resolve any conflict in any situation — and build durable trust with others, in your personal life and throughout your organizations, along the way.

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