ITIL V3 Service Capability OSA – Operational Support and Analysis of IT Services Best Practices Study and Implementation Guide
Author: Tim Malone
ISBN-10: 1921523980
ISBN-13: 9781921523984
Release: November 3, 2008
Paperback: 220 pages
List Price $59.95
未经允许不得转载：Wow! eBook » ITIL V3 Service Capability OSA – Operational Support and Analysis of IT Services Best Practices Study and Implementation Guide